Why We Don’t Take a Commission Unless You Get a 5-Star Review

Because you—and your guests—deserve better.

There’s a lot of talk about 5-star reviews in the vacation rental world. But here’s what we believe: it’s not just a metric. It’s a reflection of how well we’re doing our job.

At Thrive, we care deeply about results. Not just in numbers, but in experiences. We’ve built our business around the idea that we should only win when you and your guests win. That’s why we don’t take a commission on any stay where your property earns less than a 5-star review.

Here’s why this matters:

• It keeps us accountable. If something goes wrong, we feel it too—and that drives us to continuously improve.

• It protects your reputation. Poor reviews can hurt future bookings. We do everything we can to prevent them, not just patch them up after the fact.

• It reflects our values. We’re not here to be average. We’re here to create exceptional experiences for your guests and peace of mind for you.

A higher bar leads to higher revenue

The truth is, 5-star reviews lead to more visibility, more trust from potential guests, and ultimately—more bookings. That’s great news for your bottom line, and it’s why we’ve tied our own success to delivering the highest level of service.

We’re not the kind of property managers who disappear after the listing goes live. We’re proactive, thoughtful, and constantly asking: What would make this even better?

If you’re looking for someone who will treat your home with as much care as you do—and be just as invested in the outcome—we’d love to talk.