Guest Communication: The Key to Happy Stays

We all know communication is key in any relationship, and that's especially true for short-term rentals. We'll share our best practices for how we seamlessly communicate with guests, from pre-arrival instructions to quick responses during their stay. Proactive communication means happier guests and more referrals – a win-win!

Excellent guest communication can make all the difference between a smooth, enjoyable stay and a stressful one. Here's how we create a positive communication experience:

• Pre-Arrival Information: Send guests a welcome message a few days before their arrival with all the essential details and some recommendations for local attractions

• Prompt Responses: Be responsive to guest inquiries, both before and during their stay. Quickly addressing their questions and concerns is how we demonstrate our personal involvement and interest in their stay.

• Clear and Concise: Communicate clearly and concisely, avoiding jargon or overly technical language. We make it easy for guests to understand the information they need.

• Proactive Communication:  Anticipate potential questions and address them proactively. For example, if there's a chance of inclement weather, we let guests know what to expect and what steps they can take to prepare.

• Personal Touch:  A little bit of personalization can go a long way. We address guests by name and show genuine interest in their stay.

By prioritizing clear, prompt, and proactive communication, we build trust with guests, create a more enjoyable experience, and minimize potential issues. This strategy has earned us a a 5-star communication score on Airbnb's platform 99.1% of the time.